Delete your Sudoku account
Sudoku by Hangar Apps, for iOS and Android
- You can delete your account and all of its data in the app, at any time. It takes effect immediately.
- If you cannot open the app, email us and we will delete it for you.
- Deletion is permanent and cannot be undone.
Delete it in the app
- Open Sudoku while connected to the internet.
- Go to the Profile tab and tap the gear icon to open Settings.
- Scroll to Data and tap Delete account.
- Confirm with Delete.
This works for guest accounts as well as accounts linked to Apple, Google or email. Afterwards the app starts again as a new, empty guest.
Request deletion without the app
Send a deletion request to:
[email protected]
Write from the email address linked to your account, or include your friend code, so we can find the right account. We usually reply within 2 business days.
If you played only as a guest and no longer have the app, tell us your player name and roughly when you last played, and we will try to locate the account.
What is deleted
- your profile: player name, friend code, level, experience, streaks, battle rating, wins and losses
- your game results, statistics, achievements, daily tasks and daily challenge results
- your entries on every leaderboard
- your friend list, and you are removed from your friends' lists
- friend requests and battle invitations you sent or received
- your battle match history. A match in progress is ended and counted as a loss.
- notification device records (push tokens)
- your sign-in details: the account itself and any linked Apple, Google or email sign-in
What is kept, and for how long
- Nothing from your game account is kept. A battle that has just ended may stay on our live servers for up to about 10 minutes before it is removed.
- Usage statistics, crash reports and advertising data handled by Google are not tied to your name or email. Google keeps them for a limited period under its own retention settings and then deletes or anonymizes them.
- If you emailed us, we keep the conversation only as long as needed to help you.
- Game data saved on your device is cleared when you delete the account in the app. If you asked us by email instead, uninstall the app to remove it.
Good to know
- Signing out does not delete your account. It only disconnects the device.
- If you linked Apple or Google, you can also remove Sudoku from the list of apps connected to your Apple Account or Google Account in that account's settings.
- To delete only part of your data, for example to change a player name, see Support or email us.
More detail on how Sudoku handles data is in the Privacy Policy.