PickIt Support
We usually reply within 2 business days.
Frequently asked questions
I bought Premium but still see ads, or it's missing on my new phone
Open Settings → Go Premium and tap Restore Purchases. Make sure you're signed in to the same Apple ID or Google account you used to buy. Premium is a one-time purchase that works on all your devices with that account.
How do I get a refund?
Purchases are processed by the stores, so refunds are handled by them:
- iPhone / iPad: go to reportaproblem.apple.com, sign in, and pick PickIt.
- Android: open Google Play order history, find PickIt, and choose Request a refund.
Shake to roll isn't working in Dice Roller
Give the phone a firm shake while the dice screen is open. If it still doesn't respond, check that vibration and motion features aren't restricted by Low Power Mode or an accessibility setting, then restart the app.
The Finger Picker doesn't detect everyone
Place fingers flat on the screen, a little apart, and keep them still until the countdown ends. Some phones only support a limited number of touches at once, typically 5 to 10.
How do I turn off sounds, vibration or reminders?
Open Settings in the app. You'll find switches for sound effects, haptic vibration and reminders.
How do I change the language?
Go to Settings → Language. PickIt is available in English, Türkçe, Deutsch, Español and Português (Brasil).
How do I delete my data?
PickIt has no accounts. Everything is stored on your device. Go to Settings → Clear Data to remove specific games, saved lists, or everything at once. Uninstalling the app also removes all of it. For data held by our analytics or ad providers, see our Privacy Policy or email us.
How do I change my ad and tracking choices?
On iOS, go to Settings → Privacy & Security → Tracking. In the EEA, the UK and Switzerland, open Settings → Privacy Options in PickIt to update your ad consent. Buying Premium removes ads entirely.